All orders placed will be processed and shipped on the same day or within 24 hrs from our distribution centre in Amsterdam, Netherlands. Our orders are shipped world wide by surface mail under plain cover. Your package will contain the original DVD disc and the cover only without the plastic case. We use this method to help prevent custom seizures.
Please note BigFatDVDs cannot be held responsible for Customs seizures although we do our best not to draw attention to our packages.
We do not ship orders to correctional facilities due to content restrictions and multiple package seizures.
All sales are final.Damaged or defective videos will only be exchanged by one of the same title if returned within 30 days of receipt. All of our DVDs are copyright protected. Please contact us directly before returning any item so we can resolve the issue quickly