Delivery Information

All orders placed
We will normally process and ship your order within 1 working day. We ship Worldwide by normal surface mail. DVDs sent to certain countries may be shipped without the plastic gift box; we do this to help prevent customs seizures but BigFatDVDs will not be held responsible for any that may occur. Large quantities of discs may be shipped in multiple packets or by courier dependent on destination and quantity. We have a flat rate one time shipping fee irrespective of quantity ordered. 

Delivery Time
All our orders are fulfilled from either our distribution centre in Amsterdam, The Netherlands or from our London UK location. We ship by plain cover using normal surface post. The timescale from order to delivery is dependent on your location and the speed of your local Postal surface. European locations will be quicker but for transatlantic locations PLEASE ALLOW UP TO 10 - 12 BUSINESS DAYS  

Returns
We do not accept returns on Digital products

Wrong Item Shipped
If you receive an incorrect item we accept full responsibility and there is no need to return the item sent in error. Please notify our service team by email who will arrange for the correct item to be shipped out immediately to correct our mistake.

Defective Merchandise Returns

Damaged or defective videos will only be exchanged by one of the same title if you notify us within 7 days of receipt. We will arrange for a replacement and there is no need to return the faulty item.

Undelivered Packages
Orders returned marked "refused" or "no one by this name at this address" will be credited immediately without exception, we will refund the cost of the goods but not the shipping cost. To prevent this very rare occurrence please ensure that the details you supply us with are your full and correct Postal Address complete with Postal or Zip code. If your order is returned for the above reasons BigFatDVDs will no longer fulfill orders to this location.